LiveSafe Platform Support Engineer in Arlington, Virginia
LiveSafe is looking for a talented Support Engineer to join our team. LiveSafe is a robust 24/7/365 cloud-based SaaS platform supporting Fortune 500 enterprises and top universities around the globe.
Key capabilities we are looking for:
The ability to quickly learn and operate SaaS platforms (web and mobile clients). Our customers will rely on you to troubleshoot and support their issue; therefore you must know how to use our products (don’t worry - we will train you).
Cross-functional collaboration to troubleshoot reported bugs, reproduce and assist with diagnosing issues.
Perform technical configuration and integration for clients.
The ability to identify and communicate trends that may impact the larger customer base.
The ability to identify improvements to our internal tools to help us help ourselves.
Active contributor in the development, documentation, and enforcement of processes and policies across departments.
Commitment to meet and exceed customer support metrics and service levels.
There are always exceptions, and we hire exceptional individuals, so nothing on this list is strictly required. However, if some of these sound like you, then we are probably a good match.
2 years working in Technical Support in the SaaS industry - You understand the complexities of the SaaS world and how to keep our customers happy!
A passion for helping customers solve their issues and delivering satisfaction.
Proven experience walking customers through the troubleshooting process.
Strong analytical and critical thinking skills - you love asking those open ended questions to really get to the root of the matter!
Familiarity with full stack development. We use Scala, Java, Swift, and Angular.
Strong communication skills, both written and oral.
Energetic team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve.
Familiarity with Scrum and Kanban styles of Agile development
401K + match
Fantastic health, dental, and vision
New open office with easy access to the Rosslyn Metro and a block away from District Taco
Choose your own rig and dev tools
Early stage equity
Free drinks and healthy snacks
Flexible hours and ability to work remotely when appropriate
Coworkers are passionate about safety (and darts)