Don's Johns Inc. Inside Sales Associate in Gainesville, Virginia
The Small Business Inside Sales Associate is an important part of a bigger team of people in a collaborative effort to ensure the customers’ over all experience is exceptional. The job includes a fast paced environment of receiving calls, qualifying the caller’s interest and then either selling from a pre-set price sheet or redirecting the call to the appropriate team member as needed.The daily work environment is fast paced, with constantly changing opportunities where full product and process knowledge are required.A successful candidate must be able to demonstrate a proven commitment to excellence, ingenuity and the ability to multi task while following established procedures.
Product knowledge and pricing. Be able to offer all available products to the customer or caller so that they can make an informed decision about their rental and service selection.
Qualify the call. Know the appropriate procedure to ensure the customers’ needs.
Operational knowledge. Have a complete understanding of order fulfillment so that all critical items are covered and incorporated into each customer order.
Complete understanding of the entire customer service process including order entry, complaint handling, inventory availability, service issues, and Accounts Receivable.
Troubleshoot issues using available resources to resolve simple issues in a proactive manner to avoid occupying operations time whenever possible.
Attend periodic sales meetings as scheduled by Sales Manager.
Consult with customers to help coordinate events and anticipate their temporary restroom needs
Handle customer management through email & extensive phone communication.
Technology knowledge. Be able to work with all software the company uses to manage and maintain customers.
Create proposals including cost estimating using basic spreadsheets.
Educate customers on Operational Standards that enable 100% customer satisfaction.
Value Pricing Discipline
Timely with all Sales Related Activities
Independent and Strong Work Ethic
Able to Communicate with All Personality Types
Able to Succeed despite Obstacles and Challenges
Superior Communication Skills: verbal and written
Associates degree or equivalent experience
Proven history of providing exceptional customer service
Experience with Microsoft Office
Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal Skills - Maintains confidentiality; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Ethics - Treats people with respect; Works with integrity and ethically; upholds organizational values.
Planning / Organizing - Uses time efficiently; Organizes schedules and tasks.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Keyword: Small Business Inside Sales Associate
From: Don's Johns Inc.